Return & Refund Policy

At Nexus Curated, customer satisfaction is our top priority. We want you to be completely thrilled with your purchase. If for any reason you are not satisfied with your order, our return policy is designed to make the process as straightforward as possible.

1. Order Cancellations

• 24-Hour Cancellation Window: You may cancel any unfulfilled order within 24 hours of purchase for a 100% full refund.

• How to Cancel: Email us immediately at support@nexuscurated.shop with your Order Number and request a cancellation.

• Processed Orders: If your order has already been fulfilled or shipped within that 24-hour window, it cannot be canceled. You may instead return the items once they arrive in accordance with our return guidelines below.

2. Return Rules & Eligibility

• 14-Day Return Window: You have 14 days from the date of delivery to request a return.

• Free Return Shipping: We provide Free Return Shipping on all eligible domestic returns. We will generate and send you a prepaid shipping label upon return request approval.

• Condition Requirements: To be eligible for a return, your item must meet the following criteria:

  • Unworn, unwashed, and unused.

  • In the exact original condition in which it was received.

  • Complete with all original tags, hygienic liners, and original packaging attached.

3. Refunds & Processing Times

• Inspection: Once your returned item arrives at our warehouse and passes inspection, we will send you an email notification confirming whether your refund has been approved.

• Payout: Approved refunds are credited directly back to your original payment method within 3 to 5 business days. (Please note that your bank or credit card company may require additional processing time to post the credit to your statement).

• Zero Restocking Fees: We do not charge any restocking or handling fees on returned products.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt. If an item arrives damaged, defective, or if you received the wrong product, please contact us within 48 hours of delivery at support@nexuscurated.shop. Please include photos of the damaged or incorrect item so our team can immediately arrange a free replacement or issue a full refund.

5. Contact & Support

For any questions regarding returns, refunds, or cancellations, please reach out to our support team:

• Store Name: Nexus Curated

• Support Email: support@nexuscurated.shop

• Support Phone: +1 (281) 475-3814

• Physical Address: 2007 Whitman Way Dr, Friendswood, Texas 77546, United States