Return and Refund policy

Return & Refund Policy

Last updated: June 14, 2026 – Google GMC Compliant

✅ Verified Authentic Seller – Dior, Chanel, Gucci & Pokémon Cards

Nexus Curated (operated by STACY MCNEIL LLC) is a verified authentic reseller of designer perfumes (Dior, Chanel, Gucci, etc.) and genuine Pokémon trading cards. This policy meets Google Merchant Center requirements for transparency.

1. Return Window

You have 30 days from delivery to request a return for eligible items. After 30 days, no returns are accepted unless required by law.

2. Category-Based Eligibility

🧴 Designer Perfumes (Dior, Chanel, Gucci, etc.)

  • Unopened & factory sealed: Full refund within 30 days. Free return shipping.
  • Opened or used: NOT eligible for return due to hygiene and safety regulations.
  • Defective/damaged: Contact within 7 days for replacement or full refund.

⚡ Pokémon Cards

  • Sealed products (booster boxes, ETBs, tins): Returnable within 30 days if factory seal is intact.
  • Single cards (raw): Returnable within 14 days, same condition. Buyer pays return shipping for change of mind.
  • Opened packs: Not returnable.

3. Free Return Shipping

We provide a prepaid return label for eligible returns (US & Canada). No restocking fee – ever.

4. Authenticity Guarantee (GMC Requirement)

100% Authentic or 200% Refund
Nexus Curated sources directly from authorized distributors. If an independent expert proves a product is counterfeit, you receive double your money back plus return shipping.

5. Non-Returnable Items

  • Perfumes with broken seal
  • Opened Pokémon booster packs
  • Gift cards, final sale items (clearly marked)

6. How to Return

Email support@nexuscurated.shop or use Shopify self-serve returns. Return address:
2302 Whitman Way Dr, Friendswood, Texas 77546, United States

Contact: support@nexuscurated.shop | 📞 438-299-9869