Refund policy
Refunds and Returns
Return Policy Duration: Our return policy lasts for 14 days, starting from the day the package is delivered to customer. Please initiate any return requests within this time frame to ensure smooth processing. Once the return request is approved, the returned item(s) must be received by us within the following 14 days.
Return accepted only Defective or Wrong Items
Preloved items are not eligible for returns or refunds. Each item's description clearly indicates its pre-owned status.
Customer Dissatisfaction Returns: Returns due to customer dissatisfaction should be shipped back at the customer's expense and with an active tracking number. Please use reliable carriers such as UPS, DHL, or FedEx. We do not accept returns shipped via local Postal Services due to long delivery times, and any such packages will be rejected.
Return charges customer responsibly.
Return Conditions: All returns must be in perfect original condition, including any original attachments such as tags, boxes, or dustbags, along with the original packaging. We reserve the right to refuse returns if the products have been worn, washed, or have any traces of use.
Declined Returns: In the event of declined returns, the order will be shipped back to the buyer, and any additional shipping charges will be borne by them.
Refund Process: Approved refunds will be issued via the original payment method within 5 business days of receiving and approving the returned items.
Reporting missing packages: In the rare cases of customers not receiving a package, claims must be submitted no later than 14 days from the shipment date.
Contact us for return address.