Thank you for choosing Nexus Curated – your trusted source for authentic designer perfumes (Dior, Chanel, Gucci, and more) and genuine Pokémon trading cards. Whether you have questions about an order, need authenticity verification, or require return assistance, our customer support team is ready to assist you.
2302 Whitman Way Dr, Friendswood, Texas 77546, United States
📞 Customer Support Hours
| Day | Hours (Central Time – CT) |
|---|---|
| Monday – Friday | 9:00 AM – 5:00 PM |
| Saturday | 10:00 AM – 2:00 PM (Limited support) |
| Sunday & Major Holidays | Closed (Email response within 24h) |
⏱️ Response Times
- Emails (support@nexuscurated.shop): Within 24 hours (typically 4–8 hours during business days).
- Phone calls: Live support during business hours. If we miss your call, please leave a voicemail – we will return your call within one business day.
- Return requests (Shopify self-serve): Instant label generation for eligible returns.
🛡️ For Authenticity Verification Requests:
If you need to verify the authenticity of a Dior, Chanel, or Gucci perfume batch code, or confirm Pokémon card legitimacy, email us with clear photos of the product (including batch codes / packaging). We will respond with proof of sourcing from authorized distributors.
📬 Mailing Address (Returns & Correspondence)
Nexus Curated – Returns Dept.
2302 Whitman Way Dr
Friendswood, Texas 77546
United States
Important: For returns, please obtain an RMA (Return Merchandise Authorization) via email or our self-serve portal before shipping. Returns without prior authorization may be delayed.
Friendswood, Texas 77546 – Greater Houston Area
(Map service available at checkout for pickup? No local pickup – online only)
💬 Alternative Contact Methods
- Shopify Chat (on our website): Available during business hours for quick questions.
- Social Media (coming soon): Instagram / Facebook – @nexuscurated (links will be added).
- Contact Form: Use the form on our website's Contact page (if enabled).
📋 Google Merchant Center Requirements – Contact Transparency
✅ GMC Compliance Note: Google Merchant Center requires clear, accessible contact information for all merchants. Nexus Curated provides:
• Real business address (not a P.O. box)
• Working phone number with live support hours
• Responsive email address with published response times
• Legal entity name (STACY MCNEIL LLC)
• Physical fulfillment location address
📧 Send Us a Message
For the fastest service, please include the following in your email:
- Order number (if applicable)
- Product name (Dior Sauvage, Chanel No. 5, Pokémon Booster Box, etc.)
- Clear description of your issue (return, authenticity, damaged item, shipping delay)
- Photos for damage or authenticity concerns
Email: support@nexuscurated.shop
Phone: +1 (438) 299-9869
📢 For business inquiries, wholesale, or partnership opportunities: Please email with subject line "Wholesale Inquiry" or "Partnership" – we will respond within 2–3 business days.
⭐ Nexus Curated is committed to exceptional customer service. If you have any issue with an authentic Dior, Chanel, Gucci perfume or Pokémon card, reach out – we will make it right.